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How to Find and Access Your Purchased Image Files and PDF Print Release

To ensure you can easily access and download your purchased image files and the PDF print release, we’ve provided detailed instructions for various devices below. Please be sure to download your images before the gallery expires. If you encounter any issues, please don’t hesitate to contact our support team.


Accessing Your Files on a Desktop or Laptop Computer

  1. Check Your Email:
    • After your purchase, you’ll receive an email from Sparrow Studios Photography with a download link.
    • Open this email and look for the download link.
  2. Download the Zip File:
    • Click on the download link in the email. Your browser will begin downloading a zip file containing your images and PDF print release.
    • Once the download is complete, locate the zip file in your “Downloads” folder or the location specified by your browser.
  3. Extract the Zip File:
    • Windows: Right-click the zip file and select “Extract All.” Choose a destination folder and click “Extract.”
    • Mac: Double-click the zip file to automatically extract it to a new folder in the same location.
  4. Access Your Files:
    • Open the extracted folder to view your image files and the PDF print release.

Accessing Your Files on a Smartphone or Tablet

For iOS Devices (iPhone/iPad):
  1. Check Your Email:
    • Open the Mail app and find the email from Sparrow Studios Photography containing the download link.
  2. Download the Zip File:
    • Tap the download link. The zip file will begin downloading.
  3. Open the Zip File:
    • After downloading, tap the zip file in the Files app. It will automatically create a new folder with your image files and PDF print release.
  4. Access Your Files:
    • Open the newly created folder to view and save your images and PDF print release.
For Android Devices:
  1. Check Your Email:
    • Open your email app and locate the email from Sparrow Studios Photography with the download link.
  2. Download the Zip File:
    • Tap the download link to start the download.
  3. Extract the Zip File:
    • Once the download is complete, open the Files app and locate the zip file in your “Downloads” folder.
    • Tap the zip file and select “Extract” or “Unzip.” The files will be extracted to a new folder.
  4. Access Your Files:
    • Open the new folder to view your image files and the PDF print release.

Common Issues and Troubleshooting

  • Unable to Find the Email:
    • Check your spam or junk folder.
    • Ensure that you are checking the correct email account.
  • Problems Downloading the Zip File:
    • Ensure you have a stable internet connection.
    • Try downloading the file on a different device or browser.
  • Issues Extracting the Zip File:
    • Make sure you have enough storage space on your device.
    • Use a different zip extraction tool or app if you encounter issues.

Thank you for choosing Sparrow Studios Photography. We hope you enjoy your photos!